All devices purchased from Datadirect Global are brand new, sealed, and covered by the brand's official warranty. This ensures that you receive high-quality, reliable products with the backing of comprehensive warranty support.
Warranty Service
During the warranty period, should any quality issues arise, you have two options for service:
- Official Customer Service: Contact the brand's official customer service directly to apply for local RMA warranty service.
- Datadirect Global: Send the equipment back to DatadirectGlobal for warranty service.
Brand-Specific Warranty Policies
| Cisco/Juniper/Meraki: | 1 year |
|
HPE/Aruba:
|
Limited Lifetime Warranty |
| Coverage Duration: The warranty extends as long as the original end user owns the product, with a limit of five (5) years from the end of sale date (end of service life). Hardware Replacement: Next Business Day - Includes coverage of hardware excluding optical transceivers for the entire warranty period. Software FOS Releases: Includes all generally available FOS releases offered for the specific products listed, when and if available, for as long as the original end user owns the product and the product has not reached the end of service life. On-Site Support: Not included. |
|
| DELL: | Three-year official warranty |
| Fortinet | 1 Year |
Contact Information
For any questions or assistance regarding warranty services, please contact Datadirect Global customer support.
Customer Support Email: tw@datadirectglobal.com
Customer Support Whatsapp: +8618795881917
By purchasing from Datadirect Global, you are assured of receiving products with robust warranty support, ensuring peace of mind and reliable operation.
