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Q & A

Q?  Where do your products come from?

A.  All of our products from Cisco Disti,Cisco partner, Cisco distribution directly.

Q? If all goods can buy service from local cisco (like Euro or America state)?

A.  All goods can buy service from local market, because we can offer goods are smartnet free (Clean serial number).
Q? Should we pay the deposit for the items need special place order?

A.  Need pay 20% down payment for the irregular product.Because Cisco not allow concel the order after Feb.28th,2013

Q?  How to ship the goods ?

A.  Datadirect cooperation with FEDEX,UPS & DHL and air shippment. Orders can be tracked by express Tracking number. Air shipment will supply the B/L.

Q?  What's your Payment term?

A. We always do 10% advaced 90% before shipping.For long time cooperation,our AM can apply creditaccording to our previous deal.
Q? Do you offer overnight shipping?
A. Yes, we do. We can provides overnight shipping for the kits in stock.Please take notice of the shipping lead time in order to ensure proper delivery expectations.
Q? Can l use my own freight account to ship my order?
A. Sure, we can use your accounts to ship goods wihtout any issue.
Q? What type of warranty do you offer?
A. We offer 90 day DOA(Dead On Arrival) replacement warranty.
Q? Are you an authorized partner of the equipment that you sell?
A. Datadirect is not an authorized partner of the lT Hardware that it distributes, however all of the equipment is guaranteed to be authentic and Brand New Factory Sealed.